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Digital consumer protection

Posted by on Jun 22, 2017 in Blog | 0 comments

As Lemon Law Paralegals, we are contacted by consumers wanting to know if they can get their money back for ineffective, overpriced services they get pressured into, and sometimes digital advertising is in the mix. Below are a few scenarios that callers want us to deal with; We were promised first page rankings In reality, the field of digital advertisement is very new (relatively speaking) and even experts struggle with keeping up to date and understanding it. However, when you rely on the guarantee to enter into your contract, it is a representation of the provider’s ability and it should not be forgotten when thousands of dollars have been spent with little to no substantive back up. We were shown progress reports but they do not reflect our account Aside from making sure your phone line is in working order, make sure that your provider can clearly explain the discrepancy between your experience and their reports. Do not let their traffic reports be the only thing you are discussing, ask another company for help, usually a website or a link analysis is free of charge. we are charged monthly but the amount of listings in our category grows exponentially This is selling without ethics. The company is just trying to cram as many listings as they can in their directory. This devalues your listing and should be addressed by the company accordingly. As digital advertisement is relatively new, it is always important to remember ‘buyer be ware’ However, the technical nature of this industry leaves many too far behind to be able to make a meaningful conclusion, and providers of digital advertisement are well aware of that. However, in any consumer transaction, remember, there are statutes and case law that governs seller conduct. For better comprehension of your rights as a consumer of digital marketing, dont hesitate to contact a lawyer or a paralegal involved in civil litigation. If you have your own experience with digital marketing misrepresentation, we would like to hear about...

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Lemon Law

Lemon Law

Posted by on Jun 17, 2017 in Blog | 0 comments

As Lemon Law Paralegals, we are constantly called about car problems. Defective cars are always in the mix and sometimes the calls involve auto repairs. That is, people want to know what they can do when they have been wronged by an auto mechanic. Here are some common issues that callers want us to deal with: Charging for unnecessary repairs. It is as bad as it sounds. First, the ‘diagnose’, then the ‘repair’ then, surprise, surprise- the problem is still there. Then the ‘re-diagnose’ as a different problem and another repair. Things get vicious when the original defect is repaired and the customer is left with the bill for all of the repairs. In these instances, not only can you file a lawsuit but it is borderline criminal. Misdiagnosing Sometimes to pad their bills, mechanics tell customers non-defective parts need to be replaced. Your brakes need to be resurfaced? They’ll tell you to get them replaced. Other parts on the car can be repaired? They’ll suggest replacement. Like unnecessary repairs, unneeded parts being sold to you is lawsuit worthy and borderline criminal. Joyriding This goes on more often than you want to know. We represent clients whose cars were destroyed by repair shop joyriders after work had been performed. Does every mechanic joyride the car after a repair? No. But this is one of the things we are really learning more about with the popularization of dash cameras. However, in instances where there is no damage done to the car, there will not be compensation for it. Overcharging for parts or labor. Most shops have a simple markup on parts. They buy them wholesale, mark them up and sell them to you with the job, not many know what an actual part should cost. Can a shop legally charge you more for a water pump than you could buy it for on Amazon? Of course. But, if you are charged $500 for a part that retails for $100, you’ve been had. As for labour, there are time and parts guides which describe how long a repair ought to take, by a competent mechanic. If the operation should take an...

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